COVID-19 Update: 
City of Pickering re-opens select City facilities by appointment only

Beginning July 13, 2020, select City facilities will open to the public for limited service appointments only. Walk-in visitors will not be granted access at this time.

We encourage you to connect with staff in advance to see if your service can be completed online or over the phone. Can't spot what you're looking for? Please call or use our live chat for general inquiries at 905.683.7575 (Monday to Friday, 8:30 am to 4:30 pm). 

Status of City Facilities:

Most City facilities remain closed to the public, with select locations opening for limited service appointments only, beginning July 13, 2020. Please check status below. 

  • Pickering City Hall (open for appointments only)

  • Pickering Public Library(open for appointments only) 

  • Pickering Animal Shelter (open for appointments only)

  • Pickering Museum Village (visit our virtual museum village)

    • A visit to the Pickering Museum Village will be different this summer to keep our visitors and staff safe. We will be open only for pre-booked programs and tours, at this time there are no walk through visits. When you visit please feel free to wear a mask if that makes you feel comfortable. View the What's On page for program details.

  • Pickering Operations Centre (staffed, but closed to the public)

  • Brougham Hall (closed)

  • Chestnut Hill Developments Recreation Complex & Arena (closed - Complex memberships will be extended for the full period that the facility is closed)

    • When the Region of Durham Board of Health issues a Heat Warning, this facility will be a designated Cooling Centre. 

  • Don Beer Arena (closed) 

  • Dunbarton Indoor Pool (closed) 

  • East Shore Community Centre (closed) 

  • George Ashe Community Centre & Library (closed)

  • West Shore Community Centre (closed)

  • Dr. Nelson F. Tomlinson Centre & Claremont Library Branch (closed)

  • Whitevale Community Centre (closed)

  • Whitevale Arts & Cultural Centre (closed)

  • Greenwood Community Centre (closed)

  • Mt. Zion Community Centre (closed)

To make an appointment to visit a City facility:

A friendly reminder that many services can be completed online and over the phone. If you can’t find what you’re looking for at, please call for general inquiries at 905.683.7575. In-person appointments can be scheduled for the following City Services. Please call to book yours.

Customer Care Centre – 905.683.7575

Clerk’s Office – 905.420.4611

By-law Services – 905.683.7575

The below applications can be accepted by email, payment drop off in drop box (located between Central Library and Pickering City Hall), and permits will be issued by email, mail, or by appointment for pickup.

Animal Shelter - 905.427.0093

City Development - 905.420.4617

  • General zoning and planning inquiries

  • Purchase of planning documents and zoning by-laws

  • Maps – viewing, other  

  • Address requests

  • Committee of Adjustment inquiries

  • Submission of Committee of Adjustment applications (non-digital) and fees

  • Pick up of Committee of Adjustment Notice signs

  • Comprehensive Zoning By-law Review inquiries

  • Community cleanup supplies

Engineering Services - 905.420.4624

Fitness - 905.683.6582

  • Personal training services

Pickering Public Library – 905.831.6265

What Health and Safety are expected when visiting City facilities:

  • Sign in with security at the front entrance.

    • Here, you will be screened for COVID-19 symptoms and asked to delay your visit if you are experiencing any.

    • State your appointment time and reason (if you do not have a scheduled appointment, you will not be granted access to the facility. At this time, we are not accepting walk-ins.

  • Keep 2 metres (6 feet) between yourself and others.

  • Non-medical face masks are required (note, the City will not be providing masks, and we ask that you bring your own).

  • We ask you to use the hand sanitizer at the screening station, upon entry. Hand washing sinks and hand sanitizer dispensers are located throughout the building and we encourage frequent use.